At Bolaking, we believe that online gaming should be purely a source of entertainment. We provide a comprehensive set of self-control tools and support resources so every member can enjoy a safe, healthy, and enjoyable gaming experience at all times.
Responsible gaming refers to how a person manages their gambling activity in a healthy way — setting clear limits, understanding the risks, and ensuring gambling stays as entertainment rather than a source of income or an escape from life's problems.
Every bolaking member has a personal responsibility to play within their means. However, we understand that boundaries can sometimes erode without being noticed. That's why our platform is built with a range of integrated protection tools to help you stay in control.
Playing responsibly means setting limits before you start, accepting outcomes calmly whether you win or lose, not playing with money needed for daily essentials, and knowing when it is time to take a break.
Remember: Responsible gaming isn't about playing less — it's about playing smart and staying in full control of every decision you make.
If you are experiencing any of the following, it may be time to seek help:
Don't wait until things get worse. The sooner you take action, the easier it is to regain control. The bolaking support team is here to help you at any time.
We provide a comprehensive and easy-to-use set of self-control tools accessible directly from your account. All tools are free, confidential, and take effect immediately upon activation.
Set daily, weekly, or monthly deposit limits to ensure you never deposit more than you can afford. These limits take effect immediately and can only be decreased right away — increasing a limit requires a 24-hour waiting period for your protection.
Manage the duration of your gaming sessions by setting a daily time limit. Once the limit is reached, the Bolaking system will notify you and automatically end your session to ensure you get adequate rest from the screen.
Set the maximum loss amount you are willing to sustain in a day, a week, or a month. Once this limit is reached, your account will be automatically blocked from placing any new bets until the limit period resets.
Need a short break? Activate cooling-off mode for 24 hours, 48 hours, one week, or one month. During the cooling-off period, your account is blocked from all wagering activity, but your balance remains safe and accessible once the period ends.
A more permanent option — self-exclusion lets you close access to your bolaking account for an extended period, from 6 months up to 5 years. This is a serious step that cannot be reversed before the period ends, and we fully respect your decision.
Enable real-time notifications that will alert you when your gaming session exceeds a set duration, when a deposit limit is close to being reached, or when your gaming pattern shows a significant change from your usual behaviour.
The activation process is straightforward and can be completed in just a few minutes directly from your bolaking account.
Log in to your Bolaking account using your username and password as usual.
Click the profile icon in the top right corner and select "Account Settings" from the dropdown menu.
Find the tab labelled "Safe Gaming" or "Self-Control" and click to open it.
Choose the desired tool, set the limit value, and confirm. It takes effect immediately.
Need help activating any tool? The bolaking live support team is available 24/7 via live chat to guide you step by step — no judgmental questions asked.
The questions below are adapted from internationally recognised problem gambling questionnaires. The purpose is not to judge, but to help you assess whether your playing habits are still within a healthy range.
Answer honestly — only you know the answers, and no one else can see your responses. If you answer "Yes" to three or more questions, we encourage you to contact us or seek professional help.
An honest self-assessment is the first and most important step in ensuring that gambling remains an enjoyable activity that does not negatively impact your quality of life.
Ask yourself — have you experienced any of the following in the past 12 months?
Gambling with more money than you can afford to lose?
Returning to the platform to try to recover money you have lost?
Borrowing money or selling assets to fund gambling?
Feeling like you may have a problem with gambling?
Being criticised by others for gambling or hiding your gambling activity?
Is gambling causing financial, relationship, or work problems for you?
Feeling the need to gamble with increasingly larger amounts of money to get the same level of excitement?
If you or someone you care about needs further assistance, the following resources are available in Malaysia and can be accessed confidentially.
A free counselling helpline handling family issues, psychological stress, and addiction. Operating 24 hours a day, 7 days a week for Malaysians who need immediate support.
Counselling and addiction treatment services are available at government hospitals throughout Malaysia. Referrals from a general practitioner to a psychiatric unit can be made without long waiting times.
Various local community support groups exist to help individuals facing gambling problems. Sessions are held both online and in person across the country.
Our support team is trained to assist members who want to activate self-control tools or who wish to discuss their gaming habits. All conversations are confidential and non-judgmental.
Here are the most frequently asked questions by Bolaking members regarding responsible gaming and the self-control tools we provide.
Can't find the answer you're looking for? Contact our team via live chat and we'll assist you right away.